Faults

Please also refer to the Safety instructions section.

Possible faults and their correction

Fault

Cause

Measures

no function after the embedded PC has been switched on

no power supply for the embedded PC
other causes

1. Check the fuse
2. Measure the supply voltage, check the connection, call Beckhoff support

Embedded PC does not boot fully

Hard disk damaged (e.g. due to switching off while software is running), incorrect setup, other causes

Check setup Call Beckhoff Support

Computer boots, software starts, but control does not operate correctly 

Cause of the fault is either in the software or in parts of the plant outside the embedded PC

Call the manufacturer of the machine or the software.

Error on µSD card access

Faulty microSD card, faulty slot

Use a different microSD card to check the slot. Call Beckhoff Support

Embedded PC only works partially or temporarily

Defective components in the embedded PC

Call Beckhoff support

Please make a note of the following information before contacting Beckhoff service or support:

  1. Precise device ID: CXxxxx-xxxx
  2. Serial number/BTN
  3. Hardware version
  4. any interfaces (N030, N031, B110, ...)
  5. TwinCAT version used
  6. Any components / software used

The quickest response will come from support / service in your country. Therefore please contact your regional contact. For details please refer to our website at https://www.beckhoff.com or ask your distribution partner.