Faults

Possible faults and their correction

Fault

Cause

Measures

no function after the embedded PC has been switched on

No power supply to the embedded PC

Other cause

Check fuse

Check the supply voltage and the pin assignment

Call Beckhoff Service

Embedded PC does not boot fully

Data carrier ejected from card slot

File system damaged (e.g. by switching off while software is running)

BIOS setup settings incorrect (does not apply to every model)

Other cause

Check the position of the data carrier in the card slot

Restart system, import backup

Check BIOS setup settings (load defaults)

Call Beckhoff Service

Embedded PC boots, software starts, but controller does not work properly

Cause of the fault is either in the software or in parts of the plant outside the embedded PC

Call the machine and software manufacturer

Please make a note of the following information before contacting Beckhoff service or support:

  1. Precise device ID: CXxxxx-xxxx
  2. Serial number/BTN
  3. Hardware version
  4. any interfaces (N030, N031, B110, ...)
  5. TwinCAT version used
  6. Any components / software used

The quickest response will come from support / service in your country. Therefore please contact your regional contact. For details please refer to our website at https://www.beckhoff.com or ask your distribution partner.