Faults

Please also refer to the Safety instructions section.

Possible faults and their correction

Fault

Cause

Measures

No function after the Embedded PC has been switched on

No power supply for the Embedded PC
other causes

1.Check the fuse
2. Measure voltage at connection, check plug wiring, call Beckhoff support

Embedded PC does not boot fully 

Hard disk damaged (e.g. due to switching off while software is running), incorrect setup, other causes

Check setup setting, call Beckhoff support

Computer boots, software starts, but control does not operate correctly 

Cause of the fault is either in the software or in parts of the plant outside the Embedded PC

Call the manufacturer of the machine or the software

Error during CFast card access

CFast card faulty, CFast slot faulty

Use a different CFast card to check the CFast slot. Call Beckhoff Support

Embedded PC only works partially or temporarily 

Defective components in the Embedded PC

Call Beckhoff support

Please make a note of the following information before contacting Beckhoff service or support:

  1. Precise device ID: CXxxxx-xxxx
  2. Serial number
  3. Hardware version
  4. Any interfaces (N030, N031,  B110, ...)
  5. TwinCAT version used
  6. Any components / software used

The quickest response will come from support / service in your country. Therefore please contact your regional contact. For details please refer to our website at www.beckhoff.de or ask your distribution partner.