Faults

Please also refer to the Safety instructions section.

Possible faults and their correction

Fault

Cause

Measures

Left LED not lit

No communication between power supply unit and battery pack
other causes 

1. Check fuse
2. Check data cable connection, call Beckhoff support

No display when the charge status is queried

Battery pack is faulty
other causes 

Call Beckhoff support

Please make a note of the following information before contacting Beckhoff service or support:

  1. Precise device ID: CXxxxx-xxxx
  2. Serial number
  3. Hardware version
  4. TwinCAT version used
  5. Any components / software used

The quickest response will come from support / service in your country. Therefore please contact your regional contact. For details please refer to our website at www.beckhoff.de or ask your distribution partner.