Faults

Possible faults and their correction.

Fault

Cause

Measures

No function after the Embedded PC has been switched on.

  • No power supply for the Embedded PC
  • Other causes.

1. Check the fuse.
2. Check the supply voltage and the connection.

3. Call Beckhoff Support.

Embedded PC does not boot fully.

Hard disk damaged (e.g. due to switching off while software is running), incorrect setup, other causes.

1. Check the setup settings.

2. Call Beckhoff Support.

Computer boots, software starts, but control system does not operate correctly.

Cause of the fault is either in the software or in parts of the plant outside the Embedded PC.

Call the manufacturer of the machine or the software.

Error during CFast card access.

Faulty CFast card, faulty card slot.

1. Use another CFast card to test the card slot.

2. Call Beckhoff Support.

Embedded PC only works partially or temporarily.

Defective components in the Embedded PC.

Call Beckhoff support.

The time and date are no longer saved.

The service life of the battery is exceeded

Replace the battery.

Fan is not turning.

Fan faulty.

Replace the fan cartridge.

Please make a note of the following information before contacting Beckhoff service or support:

  1. Precise device ID: CXxxxx-xxxx.
  2. Serial number.
  3. Hardware version.
  4. Any interfaces (N030, N031,  B110, ...).
  5. TwinCAT version used.
  6. Any components / software used.

The quickest response will come from support / service in your country. Therefore please contact your regional contact. Please consult our website at www.beckhoff.de or ask your distribution partner.