Troubleshooting
Fault | Cause | Measures |
---|---|---|
No function of the industrial PC | Missing power supply of the industrial PC Other cause | Check the power supply cable Call Beckhoff Service |
The industrial PC does not boot fully | BIOS setup settings are incorrect Other causes | Check BIOS setup settings (load defaults) Call Beckhoff Service |
Industrial PC boots, software starts, but the controller does not work properly | Cause of the fault is either in the software or in parts of the plant outside the industrial PC | Call the machine and software manufacturer |
USB error during access with TwinCAT via USB | Cycle times in TwinCAT set to 10 ms (default) | Increase the cycle times to between 50 ms and 80 ms |
Fault | Cause | Measures |
---|---|---|
No function of the panel PC | No power supply to the panel PC Other cause | Check the power supply cable Call Beckhoff Service |
The panel PC does not boot fully | BIOS setup settings are incorrect Other causes | Check BIOS setup settings (load defaults) Call Beckhoff Service |
Panel PC boots, software starts, but controller does not work properly | The cause of the error is the software or plant parts outside of the panel PC | Call the machine and software manufacturer |
The panel PC only works partially or only temporarily (e.g. dark image or none at all) | Defective backlight in the display Components defective in the panel PC | Call Beckhoff Service Call Beckhoff Service |
Malfunction of the touch screen | Poor or missing functional earth of the device Poor or missing ground connection of the user | Establish functional earth User must stand on the floor with normal shoes |
USB error during access with TwinCAT via USB | Cycle times in TwinCAT set to 10 ms (default) | Increase the cycle times to between 50 ms and 80 ms |
Fault | Cause | Measures |
---|---|---|
No control panel function | Lack of power supply to the control panel Other cause | Check the power supply cable Call Beckhoff Service |
The control panel only works partially or only temporarily (e.g. dark image or none at all) | Defective backlight in the display Components in the control panel defective | Call Beckhoff Service Call Beckhoff Service |
Malfunction of the touch screen | Poor or missing functional earth of the device Poor or missing ground connection of the user | Establish functional earth User must stand on the floor with normal shoes |
USB error during access with TwinCAT via USB | Cycle times in TwinCAT set to 10 ms (default) | Increase the cycle times to between 50 ms and 80 ms |