Licensing

Errorcodes of the activation server

The License Request File is automatically handled by the Beckhoff activation server and a corresponding License Response File is created. This will then be sent to the customer by email.

The following table provides an overview of possible error messages from the Beckhoff activation server and offers troubleshooting suggestions.

Error ID
Explanation
Procedure
999
The number of product licenses requested in the Request File is no longer available for the specified order number.
Please ensure that you have ordered the correct number of licenses, and that these have not already been activated on other devices.
Make sure that you have not listed any licenses in the License Request File that are not included in the order. The License Request File is an XML file and can easily be opened with suitable editors, e.g. Notepad++.
For general queries relating to your order please contact your Beckhoff sales contact, referring directly to the Beckhoff order number.
If the licensing attempt is based on hardware replacement, please contact Beckhoff service.
1000
The order number specified in the Request File does not exist.
Make sure you have used the correct order number in the License ID field. Generate another TwinCAT 3 Request File and send it to tclicense@beckhoff.com. For general queries relating to your order please contact your Beckhoff sales contact, referring directly to the Beckhoff order number (VExxxx).
1100
The licenses requested in the Request File are not included in the specified order number.
Make sure you only request licenses in the Request File that you have actually ordered. In case of queries please contact your Beckhoff sales contact, referring directly to the Beckhoff order number (VExxxx).
1200
The transmitted Request File does not contain an order number.
Create a new Request File. Ensure that the Beckhoff order number (VExxxx) pertaining to your TwinCAT 3 order was entered in the License ID field.
1300
The transmitted Request File does not contain a SystemID.
Check whether you have set the correct target system. Once the target system has been set, generate another Request File and send it to tclicense@beckhoff.com. If you continue to receive this error message, contact Beckhoff support.
1400
The transmitted Request File does not contain a license.
Check whether the required licenses are listed in the Order Information tab. All the licenses required by TwinCAT 3 solution are automatically entered there by default. If this is not the case, enter the licenses manually using the Manage Licenses tab.
1500
The Request File you sent is not readable.
Create another TwinCAT 3 Request File via TwinCAT XAE and send it to tclicense@beckhoff.com. If you continue to receive this error message, contact Beckhoff support.

If you receive an error ID that is not listed in the above table, try to resend the Request File after a few minutes.