License Request file

License Request File is rejected by the license server

If the License Request File is rejected by the Beckhoff license server, this is usually because the licenses listed in the License Request File and the order specified in the License Request File (= License Id) do not match.

This is generally due to one of the following reasons:

  1. The License Request File contains licenses, which are not included in the specified order number.
  2. The order does not contain a sufficient number of licenses.
  3. The platform level in the License Request File does not match the platform level of the licenses in the order.
  4. The order number is entered in the wrong field (= "Customer Id").

Compare the entries in the Order Information tab in the TwinCAT 3 license manager with your order data:

License Request file 1:

Platform (yellow marking)

Platform level

License Id (blue marking)

Order number (License Id)

Order/License (red marking)

Requested TwinCAT 3 licenses

The order data can also be compared directly with the entries of the License Request File:

License Request file 2:

SystemId Level (yellow marking)

Platform level

PurchaseOrder (blue marking)

Order number (License Id)

OrderNo (red marking)

Requested TwinCAT 3 licenses

If licenses are entered in the License Request File that do not exist in the order, you can delete them directly in the License Request File. Always delete the entire area belonging to the license (<License...> to </License...>). The structure of the XML file must not be violated.

Please contact Beckhoff Support (support@beckhoff.com) if the data in the License Request File match the data in your order, but the Beckhoff License Server nevertheless rejects the request. Beckhoff support can check whether sufficient licenses are still available in the order, for example.

Add the License Request File to your support request. The data contained in it (e.g. the order number) enable Beckhoff support to solve your problem.